Terms of Use

1. General

1.1. These Terms of Use (the “Terms”) govern the use of the aqlex legal information system (aqlex.ai; the “Service”) provided by Limited Liability Company “AkylLex” (“AkLex” LLC, INN 00206202610137) (the “Operator”). Together with the Public Offer (/offer), the Refunds and Cancellation Policy (/refund) and the Privacy Policy (/privacy), the Terms form the user agreement within the meaning of Article 114 of the Digital Code of the Kyrgyz Republic (the “Digital Code”).

1.2. By registering an account or using the Service the User confirms having read and accepted the Terms. A User who disagrees with any term must stop using the Service.

1.3. The Terms are published in the state (Kyrgyz) and official (Russian) languages; in case of discrepancy the text in the state language prevails. This English text is a translation for convenience.

2. What the Service is

2.1. The Service comprises: full-text and semantic search over the normative legal acts of the Kyrgyz Republic in Russian and Kyrgyz; reading of documents with a choice of edition and comparison of editions, a map of references between acts and a citation graph; AI answers - automatically generated answers to the User’s question with references to the document fragments the answer is based on; document analysis - automatic checking of references to Kyrgyz legislation in a file uploaded by the User; a library (bookmarks, folders, watching documents for changes); notifications in the interface and, at the User’s choice, in Telegram.

2.2. AI answers and document analysis are generated by an artificial intelligence system (a large language model) without human involvement. The Operator hereby informs the User that when using these features they are interacting with an artificial intelligence system and not with a human (Article 197 of the Digital Code). A corresponding label is shown in the interface next to such results.

2.3. The set of features may differ by Plan and may change under Section 14. Features labelled experimental in the interface are provided for evaluation and may be changed or switched off without prior notice.

3. Status of the legal information in the Service

3.1. The texts of normative legal acts in the Service are obtained from open official sources (the centralised legal information database of the Ministry of Justice of the Kyrgyz Republic, official websites of state bodies and courts) and are reproduced for reference. Publication in the Service is not official publication; the official source of a text is the body that adopted the act and the official gazettes.

3.2. The Operator updates the corpus as new editions appear but does not guarantee that on any given date the Service contains all acts, all their editions and both language versions, that the stated effective dates and statuses (“in force”, “repealed”) are current, or that the automatically reconstructed links between acts (references, citations) are complete and accurate. Where the text in the Service differs from the official source, the official source prevails.

3.3. Structuring of documents (articles, chapters, editions), detection of references between acts, determination of status and selection of fragments for AI answers are performed automatically and may contain errors. The Service indicates the source of every fragment so that the User can verify it.

3.4. Use of legal information from the Service in professional activity (drafting documents, advising, representation) is at the User’s own risk and requires verification against the official source.

4. Account and sign-in

4.1. Search, reading documents and AI features require an account. Registration and sign-in methods: e-mail and password; phone number with a one-time code (delivered via Telegram or SMS); a Google account; a Telegram account; a passkey. Every registration method requires a verified phone number: it is used for account recovery, confirmation of sensitive actions and receipt of monthly AI credits.

4.2. The Service is intended for persons aged 18 or over. Persons aged 14 to 18 may use the Service with the consent of a legal representative; paid services for them are paid by the legal representative. [TODO(legal): confirm the age restriction.]

4.3. One person may hold one account. A legal entity registers an account through an authorised representative; the profile allows choosing the type “legal entity”.

4.4. The User must keep the password, one-time codes and backup codes secret, must not share access to the account with third parties, and must promptly notify the Operator of unauthorised access. Actions taken in the account before such notice are deemed the User’s actions unless access was obtained through the Operator’s fault.

4.5. In the Account area the User can view and end active sessions (device, browser, IP address, sign-in time), add and unlink sign-in methods (the last remaining method and the verified phone cannot be unlinked), create backup codes and change the phone number; security-sensitive operations require re-confirmation by a code sent to the phone.

4.6. The Operator may rate-limit sign-in attempts and code delivery and apply other measures against brute force and abuse.

5. AI answers: purpose and limitations

5.1. An AI answer is an automatically generated text based on document fragments found in the Service for the User’s question. An AI answer is not legal assistance, legal advice, an official clarification, the Operator’s legal position or a professional opinion. The Operator is not a law practice and does not carry out advocate activity within the meaning of the Law of the Kyrgyz Republic “On the Bar of the Kyrgyz Republic and Advocate Activity”.

5.2. Language models make mistakes: they may cite inaccurate or non-existent provisions or outdated editions, misinterpret a text, omit material circumstances, and appear confident and detailed while being wrong. An AI answer is never reviewed by a human before it is shown to the User.

5.3. Before using an AI answer the User must verify it against the primary sources cited in it and, where the question concerns their rights and obligations, consult a qualified lawyer. Factual assertions in an AI answer must not be relied upon without independently checking their accuracy.

5.4. An AI answer is generated only from the documents available in the Service (Section 3) and does not take into account circumstances the User did not state in the question; it does not reflect case law and enforcement practice where the relevant documents are absent from the corpus.

5.5. It is prohibited to use AI features to obtain materials that violate the law or third-party rights, to present AI answers as human-prepared opinions without disclosing their origin, or to build or train competing models and services.

5.6. Use of AI features is metered in AI credits and subject to the fair-use limit (Public Offer, Sections 5–6). The Operator may cache answers to identical questions; a cached answer does not consume credits.

6. Analysis of uploaded documents

6.1. The “Document analysis” feature accepts PDF and DOCX files with a text layer (scanned images without a text layer are not processed) up to 10 MB and 50 pages, detects references to normative legal acts of the Kyrgyz Republic in them (up to 300 references per document) and automatically checks them for currency and accuracy as of the document’s date against the Service’s corpus. The limit on free uploads and price estimates is 20 per day; limits may differ by Plan.

6.2. The price of an analysis in AI credits is calculated after upload and shown to the User; credits are charged only after confirmation. If an analysis fails through the Service’s fault, the credits are refunded automatically (Refunds and Cancellation Policy, Section 5).

6.3. The result of an analysis is an automatically generated report on the references found and possible discrepancies. All limitations of Section 5 apply to it: the report may contain omissions and errors, is not a legal review of the document and does not confirm its validity, completeness or compliance with the law as a whole.

6.4. By uploading a document the User confirms that they are entitled to submit it for automated processing, that it contains no information whose access is restricted by law (state secrets, investigation secrecy, etc.) or by a contract prohibiting disclosure to third parties, and, where it contains personal data of third parties, that the User has a lawful basis to process them. The User is responsible for the content of uploaded documents.

6.5. To check references, fragments of the document’s text (the context around each reference, about 600 characters) together with the text of the cited provision are sent to the AI model provider and the search embeddings provider under the Privacy Policy; the full text of the document is not sent to them. The Operator and its contractors do not use uploaded documents to train models.

6.6. The uploaded file, the extracted text and the report are stored in the User’s account until the User deletes them in the Service or asks support to do so; the Operator may also set a Plan-specific retention period, which is stated at upload. See Section 6 of the Privacy Policy.

7. User content and Service output

7.1. Everything the User enters and uploads into the Service (questions, uploaded documents, notes, comments, feedback) remains the User’s content; no rights to it pass to the Operator.

7.2. The User grants the Operator a non-exclusive, royalty-free right to use their content solely to the extent needed to provide the services: to store, process, transmit to the contractors listed in the Privacy Policy, and display it to the User. The Operator does not use User content to train artificial intelligence models and does not disclose it to other users.

7.3. The User may use the Service’s output (AI answers, document analysis reports, search result sets) at their discretion subject to Sections 3 and 5. The Operator does not guarantee uniqueness of output: identical questions may produce identical answers for different users.

7.4. The Operator may use feedback on the quality of results (ratings, comments) to improve the Service without limitation as to term or territory.

8. Operator’s intellectual property

8.1. Texts of normative legal acts, court decisions and their official translations are not subject to copyright (Article 1050 of the Civil Code) and may be used freely by the User.

8.2. The Service’s software, interface, the aqlex trademark and name, the structure and mark-up of the database, the search index, automatically reconstructed links between acts, metadata and ranking algorithms belong to the Operator or its licensors and are protected as intellectual property, including as a compilation and a database (Article 1049 of the Civil Code, the Law “On Copyright and Related Rights”).

8.3. The User is granted a non-exclusive, non-transferable licence to use the Service within its features for their own needs for the life of the account. Reproduction, decompilation or modification of the Service, extraction and re-use of a substantial part of the database, and creation of derivative products and services without the Operator’s written consent are not permitted.

8.4. Quoting materials from the Service to a reasonable extent with attribution is permitted.

9. Acceptable use

9.1. The User must not:

- collect data automatically (parsing, scraping, bulk download), circumvent rate limits, Plan quotas or daily limits, or access the Service by software means outside the intended interface without the Operator’s written consent;

- share the account, credits or Subscription access with third parties, including for a fee, or register multiple accounts to obtain trials, promo codes or free quotas;

- interfere with the operation of the Service, perform penetration testing without agreement, upload malicious code or exploit vulnerabilities;

- upload documents or enter data in breach of clause 6.4, or post materials that infringe third-party rights or the legislation of the Kyrgyz Republic;

- use the Service and its output to build, train or improve competing information systems and artificial intelligence models, or resell access to the Service;

- impersonate another person or use another person’s Google or Telegram account or phone number.

9.2. The Operator may apply technical measures to detect and stop violations (rate limiting, temporary blocking, account verification) and claim compensation for losses caused by a violation.

10. Notifications

10.1. Information about the Subscription, payments and credits is shown in the Account area; notifications about changes to watched documents - in the notifications section of the interface.

10.2. At their option the User may link the Service’s Telegram bot as a delivery channel; linking is done via a one-time link from the Account area and constitutes consent to receive notifications at that contact identifier (Article 44 of the Digital Code). The link can be removed at any time in the Account area.

10.3. Messages about a completed payment, the start of the grace period and the end of a Subscription are service messages and are always sent while a channel is linked; reminders about renewal, the end of the trial and a low credit balance can be turned off in the notification settings.

10.4. The Operator does not send advertising mailings and does not share the User’s contact details with third parties for advertising. Should the Operator decide in future to send informational mailings, they will be introduced only with the User’s separate consent and with an unsubscribe option in every message.

11. Availability and changes to the Service

11.1. The Operator makes reasonable efforts to keep the Service running around the clock but does not guarantee uninterrupted operation. Interruptions are possible for scheduled maintenance (of works expected to exceed one hour the Operator gives advance notice in the interface) and due to failures at hosting, connectivity, payment and AI model providers.

11.2. Compensation for unavailability for reasons within the Operator’s control is set by clause 13.4 of the Public Offer (extension of the paid Subscription).

11.3. The Operator may change, add and discontinue individual features. Users are notified of the discontinuation of features included in a paid Plan at least one month in advance under Section 14.

11.4. The Service is provided “as is” to the extent permitted by the consumer protection legislation of the Kyrgyz Republic; statutory warranties remain.

12. Suspension, termination and account deletion

12.1. The Operator may suspend access to the Service or individual features on reasonable suspicion of a breach of Section 9 or a threat to the Service’s security, notifying the User of the reason and, where the breach is curable, of the time to cure it. If it is not cured, or in case of a material breach, the Operator may terminate the agreement unilaterally (Article 411(3) of the Civil Code); the consequences for paid services follow the Refunds and Cancellation Policy.

12.2. The User may stop using the Service and withdraw from the agreement at any time (Article 699 of the Civil Code, Article 41 of the Law “On Consumer Protection”).

12.3. In the Account area the User can independently: end sessions, unlink sign-in methods, delete the avatar, delete AI chat history, delete uploaded documents and analysis reports, unlink Telegram, cancel the Subscription and delete unpaid Orders.

12.4. Deletion of the whole account is done on request to support via the contacts in Section 16; self-service deletion in the interface is not yet implemented. The Operator deletes the account and its data within 30 days of receiving the request, except for data the Operator must retain by law (payment and agreement records - see Section 6 of the Privacy Policy). Before deletion the User may request an export of their data.

12.5. If the User has stopped using the Service without requesting deletion, the Operator may delete the inactive account after the calendar year following the year of last activity, having first notified the User via the account’s contact details (Article 118 of the Digital Code).

13. Liability

13.1. The Operator is liable to the User for non-performance or improper performance of its obligations under the legislation of the Kyrgyz Republic. Nothing in these Terms limits Consumers’ statutory rights; terms that infringe such rights do not apply (Article 15 of the Law “On Consumer Protection”).

13.2. Subject to Sections 3, 5 and 6, the Operator is not liable for the consequences of decisions the User makes on the basis of search results, AI answers and document analysis reports without verifying them against primary sources and without consulting a qualified professional, nor for the incompleteness or outdatedness of particular texts of acts in the Service.

13.3. The Operator’s liability is limited to the price of the service for the billing period in which the breach occurred, in accordance with clause 13.3 of the Public Offer; the limitation does not apply to intentional breach (Article 356(4) of the Civil Code) or in other cases where the law does not allow limiting liability.

13.4. The User is liable for breaching these Terms, for the content of uploaded documents and for losses caused to the Operator or third parties by such a breach.

14. Changes to the Terms

14.1. The Operator may change the Terms by publishing a new version at aqlex.ai/terms with its date.

14.2. Of changes that worsen the User’s position the Operator gives at least one month’s notice before they take effect, in the Service interface and, where a channel is linked, via Telegram (Article 114(5) of the Digital Code). A User who disagrees may stop using the Service before the changes take effect; with a paid Subscription - with a refund for the unused part of the period under the Refunds and Cancellation Policy.

14.3. Continued use of the Service after the changes take effect constitutes acceptance of the new version.

15. Governing law and disputes

15.1. These Terms are governed by the law of the Kyrgyz Republic.

15.2. Requests and claims are sent to the contacts in Section 16 and handled within the deadlines set by clause 15.2 of the Public Offer (claims - 10 calendar days; technical faults - 5 working days).

15.3. Disputes are resolved by the court at the Operator’s location; a Consumer may sue at their place of residence or at the place of conclusion or performance of the agreement (Article 31(7) of the Civil Procedure Code) and is exempt from state duty on consumer protection claims.

15.4. Complaints to competent bodies: on consumer protection - the Antimonopoly Regulation Service under the Ministry of Economy and Commerce of the Kyrgyz Republic; on personal data - the State Agency for Personal Data Protection under the Cabinet of Ministers of the Kyrgyz Republic.

16. Contacts

16.1. Operator: Limited Liability Company “AkylLex” (“AkLex” LLC), INN 00206202610137; address: 125 Shevchenko St., apt. 15, Leninsky District, Bishkek, Kyrgyz Republic. Full details are given in Section 16 of the Public Offer.

16.2. Support and claims: e-mail help@aqlex.ai. Technical faults can also be reported via the feedback form in the Service interface.